You receive the track & trace code automatically by email as soon as we have handed your parcel to the carrier.
- Code by emailAs soon as your parcel is registered
- Also in your accountFound with your order
Frequently asked questions
I have not received a code yet.
Order on a working day before 16:00 and we ship the same day; you get your code that evening or the next morning. For fragile pieces we sometimes take a little longer to pack. Still nothing after 2 working days? Email us with your order number. Check your spam folder too.
My code does not work yet.
A new code only becomes active once the carrier has physically scanned the parcel. That can take up to a few hours after the email. Try again later in the day.
My parcel seems stuck.
Usually that is a skipped scan and the parcel simply arrives. If the status does not move for 3 working days, let us know. We then open an enquiry with the carrier.
How do I track a petrol pump or other large piece?
Those do not go through the normal parcel network. The carrier arranges a delivery time with you by phone; there is no standard track & trace code for that.
